Data Protection Information (Privacy Policy)

1. Introduction

Bi-Bala Services GmbH (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Data Protection Information explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our services.

This policy applies to the website: https://bibalagroup.com

2. Data Controller and Contact

The data controller responsible for processing your personal data is:

Bi-Bala Services GmbH
c/o Georges Parfait Eloundou Eloundou
Lenzenhohlestrasse 2
3302 Moosseedorf
Switzerland

Email: info@bi-bala.ch

Phone: +41 79 375 72 02

Website: https://bibalagroup.com

3. Personal Data We Collect

3.1 Data you provide directly

• First and last name
• Email address
• Phone number
• Company name (if provided)
• Address (if provided)
• Any information included in your message or request

3.2 Technical and usage data

When you visit our website, certain technical data may be collected automatically, such as:

• IP address
• Date and time of access
• Browser type and version
• Device type and operating system
• Referrer URL (previously visited page)
• Pages visited on our website

4. How We Collect Your Data

We collect personal data in the following ways:

• When you contact us by email
• When you submit information through contact forms on our website
• When you request a quote or information about our services
• Automatically through cookies and server log files when you browse our website

5. Purposes of Processing

We process your personal data for the following purposes:

• Responding to inquiries and communicating with you
• Providing and delivering our services
• Managing customer relationships and business communication
• Preparing offers, quotations, and contracts
• Improving our website and services
• Ensuring website security and preventing misuse
• Complying with legal obligations and enforcing legal claims

6. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal bases:

• Consent (e.g., when you submit a contact form)
• Performance of a contract or pre-contractual measures (e.g., providing an offer)
• Legitimate interests (e.g., ensuring website security, improving services, maintaining communication)
• Compliance with legal obligations

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the website works properly and to improve user experience.

Cookies are small files stored on your device by your browser. They help us recognize your browser and improve website functionality.

You can control and delete cookies at any time via your browser settings. Please note that disabling cookies may limit certain website functions.

8. Analytics and Third-Party Tools

Depending on the technical setup of the website, we may use analytics tools (such as Google Analytics or comparable services) to understand how visitors use our website and to improve our content.

These tools may collect technical information such as:

• Anonymized IP address (where supported)
• Device and browser information
• Pages visited and interaction behaviour

If such tools are used, they may set cookies and process data on servers located outside Switzerland or the European Economic Area (EEA). Where required, appropriate safeguards are applied.

9. Server Log Files

When you visit our website, our hosting provider may automatically record information in server log files. These logs may include:

• IP address
• Date and time of the request
• Accessed page/file
• HTTP status code
• Browser and operating system information

This data is processed for the purpose of ensuring the security and stability of our website.

10. Data Sharing with Third Parties

We do not sell your personal data.

We may share your personal data only when necessary and for legitimate purposes, for example with:

• Website hosting providers
• IT service providers (maintenance, support, security)
• Email service providers
• Authorities or courts, if legally required

All service providers are required to process personal data only under our instructions and in compliance with applicable data protection laws.

11. International Data Transfers

If personal data is transferred outside Switzerland or the European Economic Area (EEA), we ensure an adequate level of protection, for example through:

• contractual safeguards (e.g., standard contractual clauses), and/or
• other legally recognized mechanisms

12. Data Retention

We store personal data only as long as necessary for the purposes described in this policy, or as required by applicable laws.

Messages and inquiries may be stored for business and documentation purposes, unless deletion is requested and no legal obligations prevent it.

13. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

However, internet transmissions may involve security risks, and complete protection cannot be guaranteed.

14. Your Rights

Depending on applicable data protection law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing (where applicable)
• Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us at: info@bi-bala.ch

We may require proof of identity before responding to a request.

15. Changes to This Policy

We may update this Data Protection Information at any time. The version published on our website is the current and applicable version.

Last updated: 16 February 2026